10 Best Intercom Alternatives & Competitors for Seamless Support

customer experience (CX) potential with the best customer service software. Onboard, educate, and notify customers with proactive messages on your website, mobile app, email, mobile push, or SMS. Proactive support means fewer questions for your team and much happier customers. You can even improve efficiency and transparency by setting up task sequences, defining sales triggers, and strategizing with advanced forecasting and reporting tools. Starting at $19 per user per month, it’s also on the cheaper end of the spectrum compared to high-end CRMs like ActiveCampaign and HubSpot.

• While deciding which one you would want for your organization, it is important to think about the features that are important to you and the pricing that works out for your specific needs.
• Learn why a Sentient Strategy® approach could make sense for your company.
• Like so many others, Monese determined that Zendesk was the best solution to provide seamless, omnichannel support because of its scalability and reliability.
• When it comes to integrations, Zendesk and Intercom both offer diverse possibilities, but here, Zendesk takes the lead.
• That doesn’t necessarily mean that Zendesk chat is right for your business.
• Intercom helps build, scale, and nurture solid customer relationships for brands.

Each message will have identifiers so that they will be easy to recognize at a glance. As a result, you’ll be able to see the sender, anyone who replied, and the dates of their interaction. As well as Intercom, it allows sharing of private notes with other support agents. Zendesk is more robust in terms of its ticket management capabilities, it offers more customization options and advanced features like a virtual call center app. On the other hand, Intercom is more focused on conversational customer support, and has more help desk features suited for live chat and messaging. Advanced AI powers Ortto’s next-generation live chat tool, Talk, which lets businesses leverage insights from their customer data platform to provide truly personalized conversations at scale.

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Additionally, the platform allows for customizations such as customized user flows and onboarding experiences. Zendesk’s user face is quite intuitive and easy to use, allowing customers to quickly find what they are looking for. Additionally, the platform allows users to customize their experience by setting up automation workflows, creating ticket rules, and utilizing analytics. Zendesk has received a rating of 4.4 out of 5 from 2,693 reviewers. They’ve been rated as one of the easy live chat solutions with more integrated options.

Both Zendesk and Intercom are quite popular and have a comparable set of features. While deciding which one you would want for your organization, it is important to think about the features that are important to you and the pricing that works out for your specific needs. However, it is important to remember that either of the apps may not perfectly fit your needs. In such cases, it is a good idea to choose the best fit and then maximize its functionality using integration with other useful applications.

If you are an online store with a custom plan, you can get your AI bot to analyze customer requests and learn from previous behavior. You are provided live agent support 24/7 for 365 days at $1/ hour. The best part here is the business model allows for the Tawk API features to be 100% free, with no hidden agendas. As the saying goes, Just as one size doesn’t fit all, it is important to choose the right tool that suits the specific needs of your business.

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